This section summarises the key technical requirements for Lightning PEX, gas and press systems. It is based on the Lightning Technical Manual and is intended to help installers select, install and test systems in accordance with Australian Standards and Lightning warranty conditions.​

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Warranty Terms

This warranty only applies where Products are:

1. Installed and tested by a licensed installer in accordance with the relevant Australian Standards.

2. Installed in accordance with the installation instructions and Code of Practice available on the Lightning Building Products website at www.lightningbuildingproduct.com.au

3. Used as a system and not used in conjunction with other branded pipes, fittings or materials.

4. Exposed to water pressure, temperature, UV exposure, environmental and/or operating conditions that do not exceed stated limitations as per Product specifications;

Note: Lightning Water pipe is rated for continuous operation of 1000KPA at 72°C (90°C max).

Note: Lightning Gas pipe is rated for continuous operation of 500KPA (5 bar) at 60°C max.

1. Not damaged prior to installation due to improper storage or handling.

2. Not damaged after installation due to improper operating conditions.

3. Modified or repaired by an authorised service agent of Lightning Building Products and not subjected to damage caused by unauthorised modifications or repair to the Products.

4. Not used for inappropriate applications or purpose

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Liability

If a Product is defective, Lightning Building Products liability is limited to, at Lightning Building Products option, the repair or replacement of the defective Product in question and the payment of compensation for any proven direct and reasonably foreseeable loss or damage caused by the defective Product where adequate access to the site of installation has been provided to Lightning Building Products.

Lightning Building Products will not be liable for any loss of profit, loss of revenue, loss of business, loss of opportunity, loss of production or business interruption or any other kind of indirect or special loss.

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Australian Consumer Law

In addition to this warranty, if you are a consumer as defined under the Australian Consumer Law, our Products come with guarantees that cannot be excluded under the Australian Consumer Law. Consumers are entitled to a replacement or refund for major failure and compensation for any other reasonably foreseeable loss or damage. Consumers are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure.

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Warranty Claims

To make a warranty claim, Lightning Building Products must be informed no later than 3 months after the occurrence of an event giving rise to a potential warranty claim. Your nearest Lightning Building Products Sales representative branch can be contacted on 1800 979 702. Please have the following details available:

• Proof of purchase or Tax Invoice

• Product information (product code or description)

• Your contact details including the address of the installation

• A photo of the Product or fault in question

If the Product has not been installed, the Product can be returned with proof of purchase or tax invoice to the branch of purchase. The cost of returning the Product is the responsibility of the customer, however if the cost of returning any defective Product is unreasonable, please contact Lightning Building Products Sales representative so that collection can be arranged, if appropriate.

If the Product has been installed, Lightning Building Products will arrange for an authorised service agent to attend the site of installation and will require adequate access to the Product to inspect and undertake any required warranty repairs during normal weekday working hours. Where adequate access is not provided, Lightning Building Products will not be responsible for any consequential loss or damage.

NOTE: If any warranty claim is made and the site of installation is attended to by an authorised service agent of Lightning Building Products and in the opinion of the service agent the problem was due to a cause other than a manufacturing defect in the Products such as faulty installation or use of the Products in conjunction with the products of another manufacturer, Lightning Building Products reserves the right to charge a service fee for each service agent attending the premises where the Products have been installed.

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Product Warranty Contact Details

Should you need to contact Lightning Building Products regarding an existing claim or with a general claim query, the contact details are:

Lightning Building Products Warranty Claims
73 Premier Drive Campbellfield Victoria 3061.
1800 979 702

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Disclaimer

Our verbal and written advice relating to technical applications is based on experience and, is to the best of our knowledge, correct but is given without obligation. The use of Lightning Building Products, products in conditions that are beyond our control or for applications other than those specified releases us from any obligation in regard to claims made in respect of the products. We recommend that the suitability of any Lightning Building Products, product for the intended application should be checked.

Use and processing of our products are beyond our control and are, therefore, exclusively your responsibility. In the event that a liability is nevertheless considered, any compensation will be limited to the value of the goods supplied by us and used by you. Our warranty assumes consistent quality of our products in accordance with our specification and in accordance with our general conditions of sale.